Privacy Policy

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1. Information We Collect

1.1 Information You Provide

Account Registration: Name, email address, mobile number, petrol pump name, and address when you sign up.
Business Data: Fuel sales records, nozzle readings, staff attendance, expense entries, credit customer details, and shift reports that you enter into the app.
Demo & Contact Requests: Name, phone number, email, and message when you fill out forms on our website.
Payment Information: Subscription plan details processed via our secure payment gateway partners. We do not store full card numbers.

1.2 Information Collected Automatically

Device Information: Device model, OS version, unique device identifiers, and app version.
Usage Data: Features accessed, session duration, crash logs, and in-app activity for performance monitoring.
Location Data: Approximate location (city/region level) for fraud detection and regional support — only with your permission.
Log Data: IP address, browser type, pages visited, and timestamps when you access our website.

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2. How We Use Your Information

We use collected information to:

Provide, operate, and improve FuelMitra's app and services.
Process your transactions and manage your subscription.
Enable real-time syncing of pump data across devices.
Send service-related notifications (shift reports, alerts, reminders).
Respond to your support queries and demo requests.
Detect fraud, unauthorized access, and data anomalies.
Comply with applicable Indian laws and regulatory requirements.
Send optional product updates and newsletters (with your consent).

We will never sell your personal data to third parties for advertising purposes.

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3. Data Sharing & Disclosure

We may share your data only in the following circumstances:

Service Providers: Trusted third-party vendors (cloud hosting, SMS gateways, payment processors) bound by confidentiality agreements.
Legal Compliance: When required by Indian law, court order, or government authority.
Business Transfer: In the event of a merger, acquisition, or asset sale, your data may be transferred. You will be notified in advance.
With Your Consent: Any other sharing will only occur with your explicit permission.

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4. Data Security

We implement industry-standard security measures to protect your data:

Encryption: All data is transmitted over HTTPS/TLS and encrypted at rest in our cloud database.
Access Controls: Role-based access ensures only authorised personnel can access production data.
Regular Audits: We conduct periodic security reviews and vulnerability assessments.
Backups: Data is backed up regularly to prevent loss from system failures.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

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5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Specifically:

Account and business data is kept for the duration of your subscription plus 90 days after termination (to allow data export).
After account deletion, personal identifiers are removed within 30 days; aggregated analytics data may be retained longer in anonymised form.
Legal/compliance records may be retained as required by applicable Indian law.

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6. Your Rights

As a FuelMitra user, you have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your account and associated personal data.
Data Portability: Export your business data in a standard format (CSV/PDF).
Opt-Out: Unsubscribe from marketing emails at any time via the unsubscribe link or by emailing us.
Withdraw Consent: Withdraw permissions (e.g., location access) via your device settings.

To exercise any of these rights, contact us at privacy@fuelmitra.com. We will respond within 30 days.

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7. Cookies & Tracking

Our website uses cookies and similar technologies to:

Remember your preferences and login session.
Analyse website traffic via Google Analytics (anonymised IP).
Improve page performance and user experience.

You can control cookie settings through your browser. Disabling cookies may affect some website functionality. We do not use cookies for behavioural advertising.

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8. Third-Party Services

FuelMitra integrates with trusted third-party services including:

Google Firebase — Cloud database and authentication.
Razorpay / PayU — Secure payment processing.
MSG91 / Twilio — SMS and WhatsApp notifications.
Google Analytics — Website traffic analytics.

Each of these providers has their own privacy policy. We encourage you to review them. We are not responsible for their data practices.

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9. Children's Privacy

FuelMitra is a business management tool intended for use by adults (18 years and above). We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

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10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via:

An in-app notification.
An email to your registered address.
A notice on our website homepage.

Continued use of FuelMitra after notification constitutes acceptance of the updated policy.

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11. Contact Us

For any privacy-related questions, requests, or concerns, please reach out to:

Algorithus Technologies Pvt. Ltd.

2/3, 1st Floor, Sector J, Jankipuram, Lucknow, Uttar Pradesh – 226021

📧 privacy@fuelmitra.com

📞 +91-9794440685

Request Demo

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